Viavi Solutions Inc. (VIAVI) announced the availability of ApexNowapplication integration between VIAVI Observer Summit and ServiceNow IT Operations Management (ITOM) and Telecom Services Operations Management. ApexNow gives IT users quick access to the patented VIAVI system End user experience (EUE) scoring model, further accelerating problem identification, analysis, and resolution for Observer and ServiceNow Platform® IT users. The Observer application is available from the ServiceNow Store.
“Companies are grappling with increasing network complexity and security threats while facing labor and skills shortages. They need to equip their staff with intuitive tools that will speed up problem identification and resolution from anywhere,” said Rohit BatraHead of Telecommunications, Media and Technology Products at ServiceNow. “The integration of the VIAVI EUE score into the ServiceNow platform is a great example of this ease of use and efficiency, allowing our joint customers to stay ahead of IT and service issues.
According to VIAVI Network status survey, SecOps and NetOps teams manage new tasks from anywhere and support the growth of unified communications, while calculating a skills gap. ApexNow enables application technicians with varying levels of training to quickly isolate issues by network, server, application domain or client, or physical location. The VIAVI EUE score is underpinned by a machine learning (ML) process that harnesses the power of the Service Now platform to provide insight into the root cause of a degradation to enable automated execution of the remediation process.
“Over the past year, VIAVI and ServiceNow have collaborated to enable our customers to use our combined technologies and enhanced product capabilities in a game-changing way in day-to-day operations,” said Chris LabacVice President and General Manager, Network Performance and Threat Solutions, VIAVI. “The integration of the ApexNow app is a visible result of this, building on a strong partnership and focus on bringing impactful innovation to our customers.”
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