VIAVI integrates automated end-user experience scoring and problem area isolation with ServiceNow

Scottsdale, Ariz., June 7, 2022 /PRNewswire/ — Viavi Solutions Inc. (VIAVI) (NASDAQ: VIAV) today announced the availability of ApexNowapplication integration between VIAVI Observer Summit and ServiceNow IT Operations Management (ITOM) and Telecom Services Operations Management. ApexNow provides IT teams with immediate access to the patented VIAVI system End user experience (EUE) scoring model, further accelerating problem identification, analysis, and resolution for Observer and ServiceNow platform users®. The Observer ApexNow application is available from the ServiceNow Store today.

According to Network status VIAVI survey, NetOps and SecOps teams are managing the new work-from-anywhere paradigm and supporting a rise in unified communications, while addressing a skills gap. The ApexNow app allows technicians of varying levels of training to quickly isolate issues by network, server, application or customer domain, or by physical location. The VIAVI EUE score is underpinned by a machine learning process providing insight into the root cause of a degradation to enable an automated remediation process to be performed using the power of the ServiceNow platform.

“Companies are grappling with increasing network complexity and security threats while facing labor and skills shortages. They need to equip their workforce with intuitive tools that will speed problem identification and resolution from anywhere,” said Rohit Batra, head of telecom, media and technology products at ServiceNow. “The integration of the VIAVI EUE Score into the ServiceNow platform is a great example of this ease of use and efficiency, allowing our joint customers to stay ahead of IT and service issues.”

“Over the past year, VIAVI and ServiceNow have collaborated to enable our customers to use our combined technologies and enhanced product capabilities in a game-changing way in day-to-day operations,” said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. “The integration of the ApexNow app is a visible result of this, building on a strong partnership and focus on bringing impactful innovation to our customers.”

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, government and avionics. We help these customers harness the power of instrumentation, automation, intelligence and virtualization to Order the network. VIAVI is also a leader in light management solutions for 3D detection, anti-counterfeiting, consumer electronics, industrial, automotive and defense applications. Learn more about VIAVI at follow us on VIAVI Insights, LinkedIn, Twitter, Youtube and Facebook.

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